Clear terms for confident travel

Terms of Service

These Terms of Service govern access to and use of bookdei.com, our mobile applications, and related booking services (the "Platform"), operated by AIBCO Limited, a company incorporated in Bangladesh.

Effective 13 July 2026 · Last revised 13 July 2026

By creating an account, browsing listings, or booking, you accept these Terms, our Privacy Policy, and the Property Owner's Rules and Restrictions. These Terms are governed by Bangladesh law, including the ICT Act 2006, Digital Commerce Operation Guideline 2021, and Consumer Rights Protection Act 2009. Confirmed bookings remain governed by the Terms in force when booked.
1

Definitions

  • •Platform: bookdei.com, its mobile apps, and booking tools.
  • •Property Owner / Partner: the accommodation owner or manager listing with us.
  • •Guest / you: anyone who browses, registers, or books.
  • •Booking: a confirmed stay, package, visa-assistance service, or partner-arranged flight.
  • •Rules and Restrictions: listing-specific cancellation, check-in, and house rules shown before booking.
2

Eligibility and account

  • •You must be at least 18 and able to contract under Bangladeshi law.
  • •Provide true, current, complete information and protect your credentials.
  • •Use the Platform lawfully and personally unless registered as a Property Owner.
  • •You are responsible for activity under your account.

We may suspend fraudulent, abusive, or non-compliant accounts and will reasonably try to explain why.

3

Making a booking

  • •Listing-specific Rules and Restrictions form part of your contract and prevail over general Platform statements if they conflict.
  • •After successful payment, confirmation is sent by SMS, email, and/or WhatsApp. Contact support if it does not arrive.
  • •bookdei.com is an intermediary; the accommodation contract is between Guest and Property Owner while we facilitate booking, payment, and communication.
4

Pricing, payments, and taxes

  • •Prices are in BDT unless stated and may change until confirmation. For an obvious pricing error, choose the corrected price or a full refund.
  • •Pay through licensed gateways using bKash, Nagad, Rocket, Visa, or Mastercard. We never store full card numbers or wallet PINs.
  • •Any facilitation fee is included before confirmation—no hidden post-checkout charges.
  • •Applicable VAT and statutory charges are included or itemised. Partners remain responsible for their taxes.
  • •Partner payouts for completed stays generally arrive 24–72 hours after checkout, net of agreed commission.
5

Cancellations, changes, and refunds

  • •Rights depend on the listing rules shown before booking.
  • •Cancellation inside the free window receives a full refund to the original method.
  • •Late cancellation or no-show charges follow the disclosed property policy.
  • •Due refunds typically take 7–14 business days, subject to the payment network.
  • •Our facilitation fee is non-refundable unless cancellation results from our error or the property failing to honour the booking.

We may cancel for non-payment, suspected fraud, or a property unable to honour a stay. We will promptly offer a comparable alternative or full refund.

6

Property Owner obligations

  • •Keep descriptions, photos, prices, and availability accurate.
  • •Honour confirmed bookings and disclosed rules.
  • •Maintain required trade licence, TIN/BIN, and tourism, safety, and hospitality compliance.
  • •Respond promptly to guest communication.
  • •Allow agreed access for Bookdei content production.

We may suspend inaccurate, unsafe, unlicensed, or non-compliant listings.

7

Guest conduct

  • •Do not make false, fraudulent, or duplicate bookings or use stolen payment credentials.
  • •Do not use bots or scrapers to extract Platform data.
  • •Do not disrupt security or Platform operation.
  • •Do not post defamatory, harassing, or knowingly false content.
  • •Do not impersonate a Property Owner or Bookdei team member.

Breaches may lead to cancellation, suspension, and referral to Bangladeshi law enforcement.

8

Content and reviews

When submitting content, you confirm your right to share it and grant AIBCO Limited a non-exclusive, royalty-free, worldwide licence to display, reproduce, and use it on the Platform and in marketing. We may moderate abusive, defamatory, private, or dishonest content. Paid or incentivised misrepresentation is prohibited.

9

Intellectual property

Bookdei logos, design, text, and software belong to AIBCO Limited or its licensors and are protected by Bangladesh Copyright Act 2000 and international treaties. Commercial copying requires written consent. Property Owners retain ownership of Bookdei-produced property media, subject to the agreed promotional licence.

10

Limitation of liability

  • •Bookdei is not liable for Property Owner acts, omissions, negligence, property condition, safety, or listing accuracy.
  • •The Platform is provided “as is”; we cannot guarantee listings, prices, and availability are always error-free.
  • •We exclude indirect or consequential losses except those directly caused by our negligence or breach.
  • •Mandatory rights under the Consumer Rights Protection Act 2009 remain unaffected.

Where AIBCO Limited is liable, total liability for one booking will not exceed the amount paid for that booking.

11

Indemnity

You agree to indemnify AIBCO Limited, its employees, and representatives against claims or expenses resulting from your breach, illegal conduct, or submitted content, except where directly caused by us.

12

AI-assisted features

WhatsApp support, recommendations, and bilingual tools may use AI. Automated responses are for convenience; your Booking Confirmation and Property Rules always prevail. We identify automated assistants clearly.

13

Dispute resolution

  • •First contact support@bookdei.com; we generally respond within 7 business days.
  • •Unresolved disputes may proceed to single-arbitrator arbitration under Bangladesh Arbitration Act 2001, seated in Dhaka, in Bangla or English by agreement.
  • •Either party may seek appropriate relief in Dhaka courts or lodge a complaint with DNCRP under Consumer Rights Protection Act 2009.
14

Reporting fraud

Bookdei staff never request informal personal wallet transfers, mobile banking PINs, or gift cards. Stop and report suspected impersonation to fraud@bookdei.com.

15

General provisions

  • •Bangladesh law governs these Terms.
  • •If one clause is unenforceable, the remainder continues.
  • •These Terms, Privacy Policy, and booking-specific rules form the entire agreement.
  • •Failure to enforce a term is not a waiver.
  • •We may assign the Terms during a merger, acquisition, or asset sale; users may not assign rights without consent.
16

Contact us