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Inside the free window
Full refund
Cancel within the free-cancellation period shown on the listing and receive a full refund to your original payment method.
Book with clarity
Cancellations, changes & refunds
Plans can change. Your cancellation rights and any applicable charges are always based on the property rules displayed before you confirm your booking.
Before you book
Check the listing's cancellation window, no-show charge, and change rules. These property-specific terms form part of your confirmed booking.
What applies to your booking
The timing of your cancellation matters.
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After the free window
Property charges may apply
Late cancellation and no-show charges follow the property policy disclosed before you completed the booking.
Refund process
Back to the way you paid.
When a refund is due, Bookdei sends it to the original payment method. Processing times depend on bKash, Nagad, your bank, or the relevant card network.
7–14
business days
typical processing time
typical processing time
Review your property rules
Confirm whether your booking is still inside its free-cancellation window.
Submit your cancellation
Use your booking details or contact Bookdei support if you need help.
Refund is returned
Any refund due goes to the original payment method, subject to the payment network timeline.
Facilitation fee
When it is refundable
Our facilitation fee is normally non-refundable. It is refunded when cancellation results from an error by Bookdei or the property failing to honour your confirmed booking.
If Bookdei must cancel
You will not be left without an option.
We may cancel for non-payment, suspected fraud, or when a property cannot honour a stay. We will notify you promptly and offer a comparable alternative or a full refund.
Need help with a cancellation?
Our support team can help you understand the rules attached to your booking.